100% Satisfaction Guarentee

At song-hua.cn we pride ourselves in the first class service we offer our customers each day, ensuring you have the best possible experience is a number one priority for us. This is why we take seriously any mishaps as we always stride to exceed our customers’ expectations and although we do try to get it right the first time, please remember we are only human. This is why on rare occasion that orders do go astray, or arrive lifeless, we act immediately and do our very best to rectify the problem.


If your experience hasn’t been satisfactory then simply send us an email or hop onto live chat and we will work out any issues online, if we have been at fault we will offer either offer full refund or send an immediate replacement to avoid further delays.


Our 100% satisfaction guarantee only applies to the products services that we have direct control over. Issues that are completely out of our control such as failed delivery attempts due to incorrect addresses given or refused delivery are not covered. If the flower delivery is delayed, we will refund the delivery charge, and or offer voucher codes as compensation. If it was not possible to fulfill your order we will give a full refund. If you receive an incorrect or damaged product, we will immediately resend a replacement or offer a full refund. We may request that the original delivered item be returned in these circumstances.